Shipping policy

Shipping Policy

We ship across the United Kingdom using Royal Mail tracked services. Every order is tracked door to door.

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Same-Day Dispatch

Order before 4pm (Monday–Friday) and we dispatch your order the same day. Orders placed after 4pm, at weekends, or on public holidays are dispatched the next working day.

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Delivery Options

Free Standard Delivery — on all UK orders over £50

Standard Delivery (Royal Mail Tracked 48) — £3.99

Priority Delivery (Royal Mail Tracked 24) — £4.99

Delivery estimates begin once your order has been dispatched. Delivery times are provided by Royal Mail and are aims rather than guarantees.

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Tracking

You’ll receive tracking details by email as soon as your order is on its way, so you can follow it every step to your door.

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Delays, Lost, or Missing Parcels

We do everything we can to get your order to you quickly, but we can’t be held responsible for delays caused by Royal Mail or circumstances outside our control. If your parcel is delayed, lost, or missing, get in touch and we’ll help put it right as quickly as possible.

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Contact

Any shipping questions? Email us at support@sourdoughsupply.co.uk and we’ll be happy to help.